Mobile Customer Care Management

KANA Upgrades Customer Service Suite for Public Sector eWeek Three new capabilities added to the LAGAN Enterprise 13R1 software version focus on "digital first" customer service. These capabilities include a knowledge management platform, a mobile employee strategy and a 24/7 online self-service solution. See all stories on this topic » eWeek

ClickSoftware releases new solution for service industry Indian Express ClickSoftware Technologies, the leading provider of automated mobile workforcemanagement and optimization solutions for the service industry, today announced ServiceOptimization 8.1.9, featuring a host of enhancements that leverage context-aware... See all stories on this topic »

Casino equipment manufacturer deploys solution with mobile apps Call Centre Helper The solution helps optimise the performance of its European customer service and support operations. It integrates customer contact, servicemanagement, parts management and engineer scheduling activities, and will support them in improving customer ... See all stories on this topic » Call Centre Helper

Customer Service Seen as Top Benefit of Mobility Information Management More than 80 percent of the carriers surveyed said mobile would enable them to offer better and faster customer service. Mobile device use also has grown among carriers and managing general underwriters (MGU), which includes more sophisticated device ... See all stories on this topic »

Accenture contracts with SSE on customer service, workforce management Utility Products Under this program, Accenture won contracts to work with the energy company to implement an Oracle-based customer service management solution for its domestic customer project, and an Oracle-based workforce management solution for its metering... On ... See all stories on this topic »

Mobile Customer Service Software | Mobile Customer Care | Genesys ... the mobile customer. Take advantage of mobile customer care technologies to enhance the customer experience. ... Conversation Management. Consolidates ... www.genesyslab.com/products/mobile-customer-care.aspx