| Salesforce.com Launches Service Cloud Mobile With In-App Customer Service ... TechCrunch Salesforce.com is launching Service Cloud Mobile, a package of four new features, including mobile co-browsing, in-line community support for game apps and a mobilechat capability. A fourth feature, designed specifically for customer service reps ... See all stories on this topic » |  TechCrunch |
San Francisco Chronicle (press release)
Acrobits, leading developer of mobile VoIP clients, releases their latest product, Cloud Softphone. Now SIP providers and PBX administrators can have their own mobile SIP client, branded and provisioned for their service, available on the Apple App ...
See all stories on this topic »Salesforce.com delivers mobile customer service apps
InfoWorld
Dubbed Service Cloud Mobile, the new offerings include a "co-browsing" capability, which allows end users to share a screen with a call center agent from their mobile device. For example, a customer interested in purchasing custom-fitted clothing could ...
See all stories on this topic »Salesforce unveils Service Cloud Mobile for iPhone, iPad and Android with chat ...
V3.co.uk
The co-browsing technology available with Service Cloud Mobile will allow customer service agents to deliver guided assistance to customers on mobile devices via any web browser. Customers may need such assistance when performing complex ...
See all stories on this topic »SecureKey shows off mobile cloud-based authentication solutions
NFCNews
SecureKey's cloud-based authentication works in conjunction with its security applet. This applet is available as either a software-only app or embedded into SIM-based or embedded secure elements inmobile devices. The technology uses techniques ...
See all stories on this topic »Salesforce goes mobile for Service Cloud
iT News
Salesforce.com hopes the growing dominance of mobile devices will prompt more companies to use its Service Cloud product, after launching a free mobile add-on for customer service. The new offering, which is HTML5-based, includes mobile co-browsing ...
See all stories on this topic »Experts at the CSA 2013 Summit say mobile security depends on cloud security
TechTarget
"These things [mobile devices] don't connect to your corporate network; they spend 95% of their life out in the cloud," said David Lingenfelter, information security officer at Fiberlink. "If you're still saying it has to connect to the corporate VPN ...
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